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πŸ›ΈOverview
Welcome
Security Overview
πŸš€Release Notes
Android
iOS
Desktop (Beta)
Web Console
πŸ†•Getting Started
Installing Glacier Chat
Installing Glacier Dial
Logging into Glacier
Enabling 2FA
Enterprise device setup
πŸ”’Security
Data encryption
Client Server Protocols
Profile privacy
FileSafe Security
FilePin Security
External calling and SMS
πŸ›‘οΈGlacier Security Hub
Detections
Core connection
Secure DNS (Beta)
πŸ’¬Glacier Chat
Send a message
File and media sharing
Message timers
Edit your profile
Status messages
Navigating Glacier Chat
Keeping Glacier up to date
Octopus Authenticator (MFA)
πŸ“²Glacier Phone (Beta)
What is Glacier Phone?
Managing Numbers
Making a call
SMS messaging
πŸ“žGlacier Dial
Making a call
Call options
Disable call history
Voicemail
πŸ‘©β€πŸ’»Web Console
Getting started
Managing users
Managing teams
πŸ’Troubleshooting and FAQs
Password recovery
Network troubleshooting
Message decryption issues
Calling issues
Viewing Crash Reports
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Troubleshooting and FAQs

Viewing Crash Reports

2min

Glacier clients record events on your device that are out of the ordinary, such as network connection errors and when you are denied access. These log files are only stored on your computer or mobile phone.

When you’re experiencing malfunctions and require the assistance of our support team, they may ask you to attach these log files to your ticket.

Locate your personal logs

Logs are a summary of events and actions from your device, so they may contain sensitive information such as usernames. This data won’t be accessible to Glacier employees until you send your personal logs to our support team.Β Make sure you review the log files and rename sensitive data before sending them to our team.

Android
iOS
Desktop
  1. When a crash occurs you will get a new message from Bugs.
  2. Long press on the message and tap Copy to clipboard.
  3. Email the bug report to support@glaciersec.atlassian.net.

ο»Ώ

  1. Go to iOS Settings > Privacy > Analytics > Analytics Data.
  2. Locate and select the latest Glacier-(DateTime).ips file. Make sure the file starts with Glacier, ignore any file that includes wakeups, and make sure it includes the most recent date and time.
  3. Tap Share in the top right.
  4. Send the email to support@glaciersec.atlassian.net
  1. In Glacier Desktop, click Help then Debug info (or F12).
  2. Click on Console.
  3. Right click the error message and copy.
  4. Send report to support@glaciersec.atlassian.net.

ο»Ώ

Updated 03 Mar 2023
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