Calls made outside (external) of Glacier are encrypted with TLS/SRTP to our servers. Calls are then routed on your behalf to the Public Switched Telephone Network (PSTN). The call data from Glacier servers to the non-Glacier user is unencrypted.

External calling

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Glacier

Glacier Guides

Product Overview

Security Overview

Installing Glacier Chat

Installing Glacier Dial

Logging into Glacier

Enterprise device setup

Getting Started

Data encryption

Client Server Protocols

Profile privacy

FileSafe Security

FilePin Security

Security

File and media sharing

Message timers

Edit your profile

Status messages

Core connection

Navigating Glacier Chat

Keeping Glacier up to date

Logging in with Octopus Authenicator (MFA)

Glacier Chat

Making a call

Call options

Disable call history

Voicemail

Glacier Dial

Getting started

Managing users

Managing teams

Admin Console

Android

Desktop

Password recovery 

Network troubleshooting

Message decryption issues

Calling issues

Viewing Crash Reports

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Troubleshooting and FAQs