There might be cases when you experience jittery or intermittent connection while making a call. This brief troubleshooting guide offers a few tips and steps you can take to fix the issue quickly.
Jitter is the variation in latency across the network. High jitter indicates bad network and adversely affects call quality.
When should you suspect slow, or intermittent connection issues?
If upload/download speeds are slow, call quality is unreliable and seems to crawl or your connection is not stable and you receive error messages about your connection status or you experience jitter, then you are possibly dealing with a slow, or intermittent connection.
How to investigate or solve slow, or intermittent connection issue?
The following table lists the network requirements to deliver reasonable audio quality.
Network requirements | Measurement |
Bandwidth (Uplink/Downlink) | 40kbps / 40kbps |
Latency (RTT) | < 200ms |
Jitter | < 30ms |
Packet Loss | < 3% |
The Glacier team will try to help you to solve your issue as soon as possible. By completing the steps above and including the results in your support ticket, you'll greatly help our work to find out exactly what is wrong with your connection.